Service Updates

In response to UCLA's campus closure due to COVID-19, many of our services will be heavily impacted. Please check back as we will be updating this page regularly. For updates from the University, please visit UCLA’s dedicated COVID-19 website

Lobby Closures

With the ongoing concern about the spread of COVID-19, UCLA Transportation has closed all in-person lobby transactions until further notice. Please contact us by email at [email protected] or call us at (310) 794-7433.

Visitor and patient parking

All Parking & Information Booths are currently closed until further notice. Customers who need to purchase parking, please use the pay stations, ParkMobile, or the Bruin ePermit portal. 

Valet parking is no longer offered at the main entrance of the Ronald Reagan UCLA Medical Center. Signage and staff will direct drivers to self-parking. Valet parking is still being offered at the entrance to the Emergency Department on a limited basis.

All Medical Plaza and Jules Stein kiosks are closed until further notice. For payment, please utilize the pay-on-foot machines (cash and credit cards accepted) or exit lane columns (credit cards only). 

Customer Service

Transportation LobbyClosed to in-person transactions. Customer Service is available by phone at (310) 794-7433, email at [email protected], and Live Chat Monday - Friday, 9 a.m. - 11 a.m. and 2 p.m. - 4 p.m.

Citation Review and Adjudication: Closed to in-person transactions. For assistance, please call (310) 825-2029 or email [email protected].

Vehicle Accident Reporting: Closed to in-person transactions. Please visit our online accident report form to report a vehicle accident or our vehicle maintenance form to drop a vehicle off for servicing. To reach our Fleet Accident department, please email [email protected] or call (310) 825-2963.

Fleet & Transit MaintenanceRemains open with the following modified service hours:

  • Fleet Technical Operations (light-duty maintenance) — 7:00 a.m. - 3:00 p.m., Monday - Friday
  • Transit Technical Operations (heavy-duty maintenance) — 3:00 p.m. - 11:00 p.m., Monday - Friday

If you need to contact our Vehicle Maintenance department, please contact us at [email protected] or (310) 825-2963. 

other services

UCLA Vanpools: Operating as possible to support medical and other essential functions.

BruinBus: Effective immediately, all BruinBus services have been temporarily suspended.

BruinAccessEffective immediately, all BruinAccess services have been temporarily suspended.

UCLA Safe RideEffective immediately, all UCLA Safe Ride services have been temporarily suspended.

Spring Quarter Parking: For students who have been awarded Spring Quarter parking, the deadline to purchase a permit has been extended to April 10.

BruinCar: Operating normally.

Campus Fueling StationFueling stations will remain open 24 hours a day and seven days a week. If you experience any issues with your fuel card or key fob, please utilize the online maintenance form.

Fleet Acquisition & Disposal: Operating normally.

BruinBus Charter & Driver Services: Operating normally.

Cross Parking During 'Safer At Home' Period

Effective immediately, and continuing until normal campus operations resume, public transit and vanpool riders who want to suspend their normal commute choice and UCLA permit holders who would like to temporarily relocate, can log into the Bruin ePermit portal and register their vehicle to park in select parking structures at no additional cost. Please follow the steps below to register for a weekly parking permit:

  1. Visit the Bruin ePermit Portal and click “LOGIN” in the upper right-hand corner.
  2. Select "UCLA Logon" and enter your information.
  3. Select “Permits” from the top navigation bar and click “Get Permit” from the drop-down menu.
  4. Complete the purchase process for a $0.00/week Cross Parking Permit.

Although there is no charge, please be sure to follow the above process as outlined each week you park your vehicle on campus. This process allows our office to properly manage parking demands for all permit holders and medical center customers. You will note that not all permit areas are available. This is by design to ensure that medical center permit holders are not displaced from their standard parking facility.

transit Partner Service Updates

Public Transit Passes: All transit passes are currently being loaded remotely.

Santa Monica Big Blue Bus: The Hilgard Terminal is closed until further notice. Routes 1, 2, and 8 will now stop at the Charles E. Young/Parking Structure 2 Hub instead. Rapid 12 is operating a modified route until further notice. More information here

Fare is not required as riders must board and exit using the rear door only. Customers with accessibility needs may still use the front door.

Culver CityBus: Until further notice, Line 6 Local is using Saturday Line 6 service with additional trips during peak hours. Rapid 6 service is temporarily disabled. 

Fare is not required as riders must board and exit using the rear door only. Customers with accessibility needs may still use the front door.

Long Beach Transit: Currently operating a modified schedule until further notice.

LADOT Commuter Express: Service will be temporarily reduced beginning Thursday, April 2.

Santa Clarita Transit: Service is currently being reduced on Routes 797/792 until further notice.

Antelope Valley Transit Authority: All commmuter lines including Route 786 have been canceled through April 30

Frequently Asked Questions 

How do I contact UCLA Transportation if I am not on campus? 

Please call transportation customer service representatives at (310) 794-7433 Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding University holidays. Customers can also contact us online through live chat from 9:00 a.m. to 11:00 a.m. and 2:00 p.m. to 4:00 p.m. or email their questions to [email protected].

Is the Fleet Office open?

In an effort to minimize the spread of the COVID-19 virus, Fleet offices are closed to in-person transactions. Please complete our online accident report form to report a vehicle accident or our vehicle maintenance form to drop a vehicle off for servicing. To reach our Fleet Accident department, please email [email protected] or call (310) 825-2963. If you need to contact our Vehicle Maintenance department, please email us at [email protected] or call (310) 825-2963.

What do I do if my department vehicle needs maintenance?

In an effort to minimize the spread of the COVID-19 virus, Fleet offices are closed to in-person transactions. Please complete our vehicle maintenance form to drop a vehicle off for servicing. If you need to contact our Vehicle Maintenance department, please email us at [email protected] or call (310) 825-3250.

I don’t usually drive to campus, but need to during this time. What should I do?

Effective immediately, and continuing until normal campus operations resume, public transit and vanpool riders who want to suspend their normal commute choice and UCLA permit holders who would like to temporarily relocate, can log into the Bruin ePermit portal and register their vehicle to park in select parking structures at no additional cost. Please follow the steps below to register for a weekly parking permit:

  1. Visit the Bruin ePermit Portal and click “LOGIN” in the upper right-hand corner.
  2. Select "UCLA Logon" and enter your information.
  3. Select “Permits” from the top navigation bar and click “Get Permit” from the drop-down menu.
  4. Complete the purchase process for a $0.00/week Cross Parking Permit.

Although there is no charge, please be sure to follow the above process as outlined each week you park your vehicle on campus. This process allows our office to properly manage parking demands for all permit holders and medical center customers. You will note that not all permit areas are available. This is by design to ensure that medical center permit holders are not displaced from their standard parking facility.

How long will complimentary parking be available?

Complimentary parking will be available until normal campus operations resume.

Does complimentary parking apply to UCLA Medical Center, Santa Monica?

Complimentary parking does not extend to UCLA Medical Center, Santa Monica. Please contact their parking office at (424) 259-9100 for any questions.

Can I park anywhere now that parking is widely available on campus?

If you currently have a parking permit, please continue to park in your designated lot. If you would like to park in a different lot, please log into the Bruin ePermit portal and follow these instructions to register for a Cross Parking Permit. Please note that not all permit areas are available.

Can I get a refund on my parking permit?

Yes, UCLA Transportation will be issuing prorated refunds to those who wish to cancel their spring parking permits. If you would like to cancel your permit for the spring quarter to receive a refund, please follow these steps. Please note, the standard proration schedule applies, and those who cancel after the start of the quarter will receive less than a full refund.

How long will the refund process take?

UCLA Transportation will work as quickly as possible, but refunds may take longer than expected. Please allow up to 30 days after the campus resumes normal operations for the refund process to be completed.

How do I appeal a parking citation without coming into the office?

UCLA parking citations can be appealed online through PTicket. For more information, please see our ticket appeals webpage.

Is UCLA doing anything about citation late fees?

Yes, in light of the community impacts of COVID-19, UCLA has put a moratorium on late fees on parking citations and has extended the appeals deadline through April 30.

I usually visit the Parking & Information Booths for parking. Where do I buy parking now?

All Parking & Information Booths are currently closed until further notice. Customers who need to purchase parking, please use the pay stationsParkMobile app, or the Bruin ePermit portal.

Can I get a refund on my spring quarter transit pass?

Yes, UCLA Transportation will be issuing refunds to those who wish to cancel their spring quarter transit pass. If you would like to cancel your transit pass and receive a refund, please follow these steps:

  • Email "Spring Transit Pass Cancellation" to [email protected].
  • Provide your name, University ID number, TAP card number, and a copy of your receipt if available.
  • Please provide an address for the refund to be mailed to if needed.

How long will the refund process take?

UCLA Transportation will work as quickly as possible, but refunds may take longer than expected. Please allow up to 30 days after the campus resumes normal operations for the refund process to be completed.

If I have a transit pass for a commuter line, can I cancel it for a prorated refund?

If you have a commuter line pass and did not use it in full, TAP is advising customers to wait until they return to their regular commutes. Then call 866.TAPTOGO and ask for the missing days to be returned to your TAP card.

If I don't have an existing transit pass, how can I get one?

Due to the "Safer at Home" order, our office is currently closed to in-person transactions and unable to issue new transit passes. We apologize for any inconvenience.

If I buy my transit pass at a later date, will the price be prorated?

We do not prorate prices for transit passes. If you will not be using your pass for the full quarter, it may be more beneficial to pay the daily fare.

How do I cancel my seat on my vanpool?

UCLA Transportation has removed the two-week cancellation notice for vanpool participants. If you would like to cancel your vanpool participation, please follow these steps:

Will you hold my seat on the van if I cancel my participation?

  • Yes, we will hold your seat on the van as long as the van is fully operational after the campus resumes normal operations.

Is BruinBus still operating?

Effective immediately, all BruinBus services have been temporarily suspended.

Can I still rent a BruinCar?

Yes, BruinCar services are still available to the campus community. For more information, please visit our BruinCar webpage.