Service Updates

In response to UCLA's campus closure due to COVID-19, many of our services will be heavily impacted. Please check back as we will be updating this page regularly. For updates from the University, please visit UCLA’s dedicated COVID-19 website

Lobby Closures

With the ongoing concern about the spread of COVID-19, UCLA Transportation has closed all in-person lobby transactions until further notice. Please contact us by email at [email protected] or call us at (310) 794-7433.

Visitor and patient parking

All Parking & Information Booths are currently closed until further notice. Customers who need to purchase parking, please use the pay stations, ParkMobile, or the Bruin ePermit portal. 

Valet parking is no longer offered at the main entrance of the Ronald Reagan UCLA Medical Center. Signage and staff will direct drivers to self-parking. Valet parking is still being offered at the entrance to the Emergency Department on a limited basis.

All Medical Plaza and Jules Stein kiosks are closed until further notice. For payment, please utilize the pay-on-foot machines (cash and credit cards accepted) or exit lane columns (credit cards only). 

Customer Service

Transportation LobbyClosed to in-person transactions. Customer Service is available by phone at (310) 794-7433, email at [email protected], and Live Chat Monday - Friday, 9 a.m. - 11 a.m. and 2 p.m. - 4 p.m.

Citation Review and Adjudication: Closed to in-person transactions. For assistance, please call (310) 825-2029 or email [email protected].

Vehicle Accident Reporting: Closed to in-person transactions. Please visit our online accident report form to report a vehicle accident or our vehicle maintenance form to drop a vehicle off for servicing. To reach our Fleet Accident department, please email [email protected] or call (310) 825-2963.

Fleet & Transit MaintenanceRemains open with the following modified service hours:

  • Fleet Technical Operations (light-duty maintenance) — 7:00 a.m. - 3:00 p.m., Monday - Friday
  • Transit Technical Operations (heavy-duty maintenance) — 7:00 a.m. - 11:00 p.m., Monday - Friday

If you need to contact our Vehicle Maintenance department, please contact us at [email protected] or (310) 825-2963. 

Reinstated parking Permit fees

Parking Permit QuestionsIn response to the Los Angeles County safer at home order issued on March 19, 2020, UCLA suspended all nonessential on-campus operations to help limit the spread of COVID-19. As such, UCLA Transportation temporarily waived parking permit fees for faculty, staff and students. As the City of Los Angeles and the University begin to reopen services, and a significant number of employees return to campus, UCLA Transportation has reinstated parking permit fees.

If you do not need your monthly parking permit at this time, you should log into the Bruin ePermit system and cancel your permit immediately. If you did not cancel your permit by June 15, 2020, standard parking deductions will resume with July pay periods. Please follow our step-by-step instructions on how to cancel your permit.

Complimentary 1-day and 7-day parking permits are no longer available for purchase. Discounted daily parking permits are available to those faculty and staff members who need to drive to campus occasionally. Please follow these steps to purchase a daily parking permit.

 

Vanpool Program Transition

As a result of the coronavirus pandemic, vanpool ridership continues to drop while program operating costs continue to rise, and parking revenues that fund the program fall dramatically. With infection-control guidelines further limiting the number of people vans can carry, UCLA Transportation does not feel the program can continue to operate in a financially viable manner.

For those reasons, UCLA Transportation has made the difficult decision to discontinue the vanpool program in its current form. In its place, vanpool groups will be arranged to operate with vans they can lease directly from Commute with Enterprise.

For more information on the transition of the vanpool program, please review the complete customer notice

other services

BruinBus: Currently running the U4 University Apartments and U901 Summer Loop routes on a reduced summer schedule.

BruinAccess: Operating normally.

UCLA Safe Ride: All UCLA Safe Ride services have been temporarily suspended.

BruinCar: Operating normally.

Bruin Bike Share: All Bruin Bike Share operations have been discontinued. Learn more about membership status and refunds.

Campus Fueling StationFueling stations will remain open 24 hours a day and seven days a week. If you experience any issues with your fuel card or key fob, please utilize the online maintenance form or visit our office Monday through Friday from 7:00 a.m. – 3:00 p.m.

Fleet Acquisition & Disposal: Operating normally.

BruinBus Charter & Driver Services: Operating normally.

Ride-Hailing Updates

Lyft has launched a Health Safety Program that includes personal health certification and required face masks for drivers and riders. Uber riders are also required to wear a face covering, and must agree to sit in the back seat and open the windows for ventilation.

transit Partner Service Updates

Public Transit Passes: All transit passes are currently being loaded remotely.

LA Metro: Metro is currently running a Modified Sunday service schedule every day of the week. Riders are required to wear face coverings and board using the rear doors. 

Santa Monica Big Blue Bus: The Hilgard Terminal is closed until further notice. Routes 1, 2, and 8 will now stop at the Charles E. Young/Parking Structure 2 Hub instead. Rapid 12 is operating a modified route until further notice. Additional service changes are currently in effect. 

Riders are required to wear non-medical face coverings and must board and exit using the rear door only (no fare is required). Customers with accessibility needs may still use the front door.

Culver CityBus: Until further notice, Line 6 Local is using Saturday Line 6 service with additional trips during peak hours. Rapid 6 service is temporarily disabled. 

Fare is not required as riders must board and exit using the rear door only. Customers with accessibility needs may still use the front door.

Long Beach Transit: Currently operating a modified schedule until further notice.

LADOT Commuter Express: Service has been temporarily reduced until further notice.

Santa Clarita Transit: Service is currently being reduced on Routes 797/792 until further notice.

Antelope Valley Transit Authority: All commuter lines are now running regular service at 50% seating capacity including Route 786. Riders must wear a face covering and board through the rear doors.

Frequently Asked Questions 

How do I contact UCLA Transportation if I am not on campus? 

Please call transportation customer service representatives at (310) 794-7433 Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding University holidays. Customers can also contact us online through live chat from 9:00 a.m. to 11:00 a.m. and 2:00 p.m. to 4:00 p.m. or email their questions to [email protected].

Is the Fleet Office open?

In an effort to minimize the spread of the COVID-19 virus, Fleet offices are closed to in-person transactions. Please complete our online accident report form to report a vehicle accident or our vehicle maintenance form to drop a vehicle off for servicing. To reach our Fleet Accident department, please email [email protected] or call (310) 825-2963. If you need to contact our Vehicle Maintenance department, please email us at [email protected] or call (310) 825-2963.

What do I do if my department vehicle needs maintenance?

In an effort to minimize the spread of the COVID-19 virus, Fleet offices are closed to in-person transactions. Please complete our vehicle maintenance form to drop a vehicle off for servicing. If you need to contact our Vehicle Maintenance department, please email us at [email protected] or call (310) 825-3250.

Will I be charged for my parking permit if I do not cancel it?

Yes, all parking permit fees have been reinstated. If you do not need your monthly parking permit at this time, you should log into the Bruin ePermit system and cancel your permit immediately. If you did not cancel your permit by June 15, 2020, standard parking deductions will resume with July pay periods. Please follow our step-by-step instructions on how to cancel your permit.

Are you offering the 1-day and 7-day complimentary parking permits?

No, all parking permit fees have been reinstated. Complimentary 1-day and 7-day parking permits are no longer available for purchase. Discounted daily parking permits are available to those faculty and staff members who need to drive to campus occasionally. Please follow these steps to purchase a daily parking permit.

How do I appeal a parking citation without coming into the office?

UCLA parking citations can be appealed online through PTicket. For more information, please see our ticket appeals webpage.

I usually visit the Parking & Information Booths for parking. Where do I buy parking now?

All Parking & Information Booths are currently closed until further notice. Customers who need to purchase parking, please use the pay stationsParkMobile app, or the Bruin ePermit portal.

Can I get a refund on my spring quarter transit pass?

Yes, UCLA Transportation will be issuing refunds to those who wish to cancel their spring quarter transit pass. If you would like to cancel your transit pass and receive a refund, please follow these steps:

  • Email "Spring Transit Pass Cancellation" to [email protected].
  • Provide your name, University ID number, TAP card number, and a copy of your receipt if available.
  • Please provide an address for the refund to be mailed to if needed.

How long will the refund process take?

UCLA Transportation will work as quickly as possible, but refunds may take longer than expected. Please allow up to 30 days after the campus resumes normal operations for the refund process to be completed.

If I have a transit pass for a commuter line, can I cancel it for a prorated refund?

If you have a commuter line pass and did not use it in full, TAP is advising customers to wait until they return to their regular commutes. Then call 866.TAPTOGO and ask for the missing days to be returned to your TAP card.

If I don't have an existing transit pass, how can I get one?

Due to the "Safer at Home" order, our office is currently closed to in-person transactions and unable to issue new transit passes. We apologize for any inconvenience.

If I buy my transit pass at a later date, will the price be prorated?

We do not prorate prices for transit passes. If you will not be using your pass for the full quarter, it may be more beneficial to pay the daily fare.

How do I cancel my seat on my vanpool?

UCLA Transportation has removed the two-week cancellation notice for vanpool participants. If you would like to cancel your vanpool participation, please follow these steps:

Will you hold my seat on the van if I cancel my participation?

  • Yes, we will hold your seat on the van as long as the van is fully operational after the campus resumes normal operations.

Is BruinBus still operating?

BruinBus is currently running the U4 University Apartments and U901 lines on a reduced summer schedule.

Can I still rent a BruinCar?

Yes, BruinCar services are still available to the campus community. For more information, please visit our BruinCar webpage.